Uploading Custom Sound Files

Simwood direct gives you the flexibility to brand your telephone line and answering service. By uploading sound files, you can greet your caller with a customised and branded message, play music while they wait, or deliver periodic marketing or support messages as they wait in a call queue.

The portal accepts any MP3 or WAVfile, providing it is no larger than 10MB in size. We recommend using mp3 where possible. Before uploading any file, please check that you have legal permission from the copyright holder.

Hold Music

You can upload new hold music in the portal by going to Admin > Hold Music > Add Music > Drag or select the file you wish to upload

Any music uploaded here will play when the caller is on hold if you have more than one uploaded they will play randomly. Should you not wish to upload any music callers will hear the default music.

Announcements

You can upload new announcements in the portal by going to Admin > Announcements > Add Announcement. Once your file has been uploaded, it appears in the list of sound files at the top of the page and is available to use in relevant commands and menus in the dashboard.

Once your file has been uploaded, it appears in the list of sound files and is available to use in relevant commands and menus in the dashboard.