Phone extension SIP settings

In order to connect a handset or softphone, you will require the SIP settings for the individual phone extension you wish to connect to. These are unique to each extension on your system and can be found by logging into your customer portal at

To view the settings, navigate to Extensions on the left-hand side and choose the extension you wish to connect to. Once you have clicked on the extension, click Connected Devices.

then the Connect a handset button.

This will open a dialogue containing the SIP username, password and server address which will all need to be entered into the relevant areas of the handset configuration.

Please refer to the Handset Configuration section for individual guides to configuring a number of popular handsets.